Being successful in business requires the optimization of resources and an ongoing process of improvement. Managers and leaders at all levels are increasingly accountable to stakeholders for the delivery of key outcomes in the most effective and efficient manner. Key Performance Indicators and performance scorecards are indispensable tools in this quest to establish, measure and achieve the best possible performances within the business.
USING THIS APP
Ideally the App should be used by an experienced manager or performance auditor, however almost anyone should be able to apply it immediately to produce insights regarding your business performance. The main focus should be on identifying specific evidence (procedures, incident reports, training plans, etc) to support each rating and documenting findings using the 4C model (Condition, Criteria, Cause, Consequence) to produce recommendations based on the 4A model (Actionable, Achievable, Appropriate, Agreed).
Further assistance in how to use this app can be found in our book How to Performance Benchmark Your Risk Management: A practical guide to help you tell if your risk management is effective by Julian Talbot and Miles Jakeman PhD, available from Amazon or by contacting the authors at [email protected]
ASSESSED AREAS
This simple app assesses 16 points of business risk management to provide a snapshot in time. You can assess multiple organisations at several different times in order to benchmark one organisation against another, or simply to benchmark your own organisation over time. Some of the criteria may not apply to your organisation and that is fine. They have been arranged in priority order to align with the Kaplan Norton Balanced ScoreCard framework but you can choose to rate only the ones that work for your organisation.
1. Cost Management & Efficiency
2. Customer Satisfaction
3. Continuous Improvement
4. Health, Safety, Environment & Risk (HSER)
5. HSE Promotion & Participation
6. Access Control
7. Disaster Management & Planning
8. Inventory & Equipment Management
9. Business & HSE Audits
10. Legal Requirements
11. Contractual Requirements
12. Processes
& Incident Management
13. Management Leadership & Commitment
14. Human Resources
15. Training & Competency
16. Staff Development
REPORTING
The data is reported in a graphical format on the iPad so that you can quickly grasp the organisations relative strengths and weaknesses. it can also be exported to any email address as a spreadsheet which can be converted to a written report or more detailed graphs.
CUSTOMISATION
This App is a generic example of performance reporting based on Jakeman Business Solutions expertise in developing performance scorecards across a range of industries for small, medium and large organisations. It is a very simple app designed to provide a generic tool for control self-assessment to develop insights into your strengths and weaknesses. Please contact us via www.jakeman.com.au if you would like help with performance auditing or to develop an in-house App for your specific needs.
PLEASE RATE THIS APP
Please take the time to rate this App on the App store and to provide feedback for how we can improve it.
Thank you.
The team at JBS